Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Atera Online collects, uses, protects, and manages your personal information.
Information We Collect
At Atera Online, we collect information that helps us provide better financial planning services. This includes both information you provide directly and data we gather through your use of our platform.
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Financial information such as income, expenses, investment goals, and risk tolerance
- Account credentials and security information for platform access
- Communication preferences and feedback about our services
- Documentation uploaded for financial planning purposes
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information. This includes your IP address, browser type, operating system, and pages visited. We also track how you interact with our platform to improve user experience and identify areas for enhancement.
Cookie data helps us remember your preferences and provide personalized content. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period.
We never collect sensitive financial account passwords or login credentials for your bank accounts. Our data collection focuses on information necessary to provide effective financial planning guidance.
How We Use Your Information
Your information serves multiple purposes in delivering our financial planning services. We analyze your financial data to create personalized investment recommendations and educational content tailored to your specific situation and goals.
- Providing customized financial planning advice and recommendations
- Communicating important account updates and educational content
- Improving our platform functionality and user experience
- Ensuring platform security and preventing fraudulent activities
- Complying with legal requirements and regulatory obligations
- Conducting research to enhance our service offerings
Information Sharing and Disclosure
We maintain strict standards for information sharing. Your personal data is never sold to third parties for marketing purposes. However, we may share information in specific circumstances necessary for service delivery or legal compliance.
Service providers who assist with platform operations, such as cloud hosting services and analytics tools, may have access to your information under strict confidentiality agreements. These partners are contractually bound to protect your data and use it only for specified purposes.
We may also disclose information when required by law, such as in response to court orders or regulatory investigations. In cases of business transfers or mergers, your information may be transferred to successor entities with equivalent privacy protections.
Data Security Measures
Protecting your financial information is our top priority. We employ industry-standard security measures including encryption, secure servers, and regular security audits. All data transmission occurs through encrypted channels, and stored data is protected with advanced security protocols.
Our security team monitors systems 24/7 for potential threats and vulnerabilities. We conduct regular penetration testing and security assessments to identify and address potential risks before they can impact your data.
Access to your information is restricted to authorized personnel who require it for their job functions. All employees undergo security training and sign confidentiality agreements as part of their employment.
Your Privacy Rights
You have significant control over your personal information. Lithuanian privacy laws grant you specific rights regarding how your data is collected, used, and stored. You can exercise these rights by contacting our privacy team directly.
- Request access to all personal information we hold about you
- Correct inaccurate or incomplete information in your profile
- Request deletion of your personal information, subject to legal requirements
- Opt out of non-essential communications and marketing materials
- Receive a copy of your data in a portable format
- Withdraw consent for specific data processing activities
Data Retention and Deletion
We retain your information only as long as necessary to provide services and meet legal obligations. Financial planning records are typically maintained for seven years after account closure, as required by Lithuanian financial regulations.
When you request account deletion, we begin the process immediately. However, some information may be retained in backup systems for up to 90 days for security purposes. Certain records may be preserved longer if required by law or for legitimate business purposes such as fraud prevention.
International Data Transfers
While our primary operations are in Lithuania, some data processing may occur in other countries with adequate privacy protections. Any international transfers comply with Lithuanian privacy laws and include appropriate safeguards to protect your information.
We ensure that international service providers maintain privacy standards equivalent to Lithuanian requirements through contractual obligations and regular compliance monitoring.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it promptly and take steps to prevent future collection.
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the bottom of this page indicates when the policy was last updated.
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our privacy team:
Email: info@ateraonline.com
Phone: +1 (800) 667-3690
Address: 323 Coventry Rd #226, Vilnius, 01106, Lithuania
We respond to privacy inquiries within 30 days and are committed to resolving any concerns you may have about your personal information.
This Privacy Policy is effective as of December 15, 2024